Support
Message us, or call your account manager.
When something needs a hand, you should know who to ask. Use WhatsApp, or call the account manager assigned to your business.
Why it matters
The follow-up only works if someone answers.
A website and a quote template still need a person. A small change, a listing that has drifted, or a question about an invoice should have an obvious place to go.
WhatsApp suits a quick ask from site. A call suits a conversation. You get an account manager either way, and a written note of what that support includes.
How we can help
How you reach us
Pick the route that fits the business. Both can sit in the same agreement.
WhatsApp based support
Message the ShoreTrade number about the website, quotes, invoices and listings we look after. It is a direct line for that work, not a place to send customer records or passwords.
Explore WhatsApp support- A WhatsApp route for agreed support
- Useful for a short question or a small change
- A record of what was asked
Call your assigned account manager
Each business has a named account manager. Call them when you want to talk something through. If they are away, the agreement says who covers.
Explore account managers- A named person
- A phone number for the work we look after
- Cover agreed in writing
In practice · Illustrative example
A change, asked once
An illustrative week. The detail of hours and what is included is written down for your agreement.
Ask
You message on WhatsApp, or call your account manager.
Confirm
We confirm what will change, and anything that sits outside the agreement.
Do
The website, quote or listing is updated.
Close
You can see what was done, and who did it.
Your questions
A little more clarity before we talk.
Is this a 24-hour helpline?
No. The days, hours and what is included are written into the agreement. This page does not promise an answer at any time.
Can I use WhatsApp for any IT problem?
Use it for the ShoreTrade work we look after: the website, quotes, invoices, listings and the marketing support we have set up. Other software stays outside that unless we have agreed to include it.
Do I get a named person?
Yes. An account manager is assigned to your business. The agreement names them and says who covers when they are away.
Does support start before any other work?
Support is agreed alongside the work it covers. We can talk about it at the start, and we write down the route, the tasks and the limits before it begins.
A useful first conversation
Say how you would like to be in touch.
Tell us whether WhatsApp, a phone call, or both would suit, and which parts of the business you want looked after.
Tell us what you want to sort out first.